Salon Overcharges Overweight Customers

Nail PolishNail salons are typically a place to relax and celebrate beauty, but for Michelle Fonville of Dekalb, Georgia, her services at Natural Nails on Covington Highway left her feeling humiliated and hurt.

Fonville said that on Monday, August 16, 2010 the salon manager, Kim Tran, gave her a bill for a manicure, pedicure and an eyebrow arch and it was then that she noticed she had been over charged by $5.

“I said, ‘I’ve been overcharged. She may have made an error,’” Fonville told WSBTV. “She broke it down, then told me she charged me $5 more because I was overweight.” Fonville was appalled and tried to reason with Tran.

“I said, Ma’am, you can’t charge me $5 more. That’s discrimination because of my weight,” said Fonville.

According to reports Tran said that Fonville’s surcharge was a result of costly repairs of broken chairs by presumably overweight customers because the chairs have a weight capacity of 200 pounds and were costing her facility $2,500 to fix.

“Do you think that’s fair when we take $24 [for manicure and pedicure] and we have to pay $2,500? Is that fair? No,” Tran asked WSBTV reporter Eric Phillips. Reports show that Tran finally refunded the $5 surcharge, but instructed Fonville to take her business elsewhere.

“I was humiliated. I almost cried. Tears were forming in my eyes,” said Fonville recalling the situation.


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