Comments on: Guest Blog: eDiets Deliciously Yours customer service woes

By: Joan

Joan — Tue, 19 May 2009 18:07:51 +0000

Don’t try to cancel before you receive your first order. They won’t let you. They are crooks and their customer service is awful. I will not do business with anyone who will not let me change my mind.

By: Peachy

Peachy — Thu, 29 Jan 2009 15:35:28 +0000

1/29/09 – First of all, the sample meals they show BEFORE you sign up for your first delivery, is not a good example of the weekly menu – my first week choices were full of beans, spicy foods, and ham – all of which my system won’t tolerate. Unfortunately, I was locked in as once you sign up, they have you on the hook. No refunds! Meals arrived, as stated, by Fed-X in styrofoam carton – soup was spilled all over the place. Now, the taste of the food is just HORRIBLE, and they use tons of spices and obviously love ONIONS – as everything has onions….food smells strong which to me, indicates that it is not fresh.

Guess what – I also have a shipment of Nutri-Systems, and will use their program as their food is fantastic – tho not fresh, but it has flavor, not spicy and not tons of onions.

I regret spending the $130 PLUS for my week of E-diets – waste of money and food.

By: Joanee

Joanee — Mon, 05 Jan 2009 22:41:58 +0000

I signed up with the e-diets food delivery and scheduled my deliveries to start on Thursday – received my first FedEx box and started the food the next day – well it was pretty bad – first meal cheese omelet had a very long black hair in it!!! – I threw it away – and thought – well stuff happens – second meal – marsala beef w/rice – soggy at best -, third meal tuna casserole – uneatable – called to cancel on Friday – they were closed – called Saturday – closed on weekends – e-mailed them (thru their web site) canceling any future order and explained food was not up to par – no acknowledgment of e-mail – in fact they deny every receiving it – I called first thing Monday morning – was told “too late” delivery on it’s way – no way to stop it – and by the way you will be charged –
Down right rude, customer service – I thought I was listening to a recording – same line over and over – from the person who answered all the way to the supervisor – absolutely no way for you to cancel your orders on-line, or change your payment information, you have to call – terrible experience – horrible customer service – in fact what I would consider NO customer service – told me they had no record of any phone calls (of course not I got a recording saying to call back when they are open) and no e-mail – I used their own form on line under “contact us” so basically they were calling me a lier – oh and when they call you back – it is listed as a “private number” so no way for you to contact them directly – just the 800 number -

By: Crystal

Crystal — Fri, 21 Nov 2008 19:12:46 +0000

The customer service at e-diets is horrible. The representatives are not ver polite and they sure don’t make you feel like a valued customer. I am said to say it, but I had to cancel my account with them. The food is really good, but the deliver reprocess is a nightmare. The food does not arrive on the dates that it should. As of today I am waiting on my final deliver that has been in transit for 4 days. Do I really want to eat food that has been in a box for 4 days??? NOOOO. So I had to cancel and the customer service rep didn’t apologize or even seemed like he cared.

By: Michael

Michael — Sun, 01 Jun 2008 03:22:20 +0000

I was happy to have gotten out while I did. I was not a meal delivery customer, but I was appalled at eDiets’ apparent belief that people will pay indefinitely for a product that is broken. I finally got out in February. Diets with WAY too many calories (up to 1,000 per meal extra), no fitness programs (you have to be in a pretty bad way to not be able to handle 10 minutes of exercise at 55% of maximum heart rate), incorrect scientific information and amazingly stubborn treatment by eDiets staff. Like many others, I was unable to get through, the emails weren’t being answered, and LiveSupport was simply gone. I started complaining on dozens of boards every day until an eDiets rep offered to get my account cancelled. Even if they were to finally fix everything (and, a blog entry dated 5/27/2008 tells me they have not yet), eDiets will never, ever get any money from me again.

By: CathyB

CathyB — Sun, 13 Apr 2008 21:50:24 +0000

I have had nary a problem with this meal delivery service. I ordered one week to try it and see how the food was. It came exactly when it should, nothing substituted, and the food was delicious. I was not yet ready to start dieting (social obligations) so called customer service, was not put on hold, and cancelled easily, no questions asked. Two weeks later, I signed up again. Food came on Friday afternoon for the week startin Monday, and again the food is outstanding. I cannot recommend it highly enough. Waiting to see how the weight loss goes since I just started. I have changed all my menus at breakfast because I am not a fan of cold cereal and that seems not to have been a problem either, so I opted for muffins (delicious!) or the California breakfast (eggs, cheese, salsa), which is also delicious. Also switched out a few lunches/dinners for things I liked better. The website could be a little more user-friendly, but once you figure it out, no problem with that either. I would recommend this plan to anyone.