http://www.dietsinreview.com/diet_column/03/guest-blog-ediets-deliciously-yours-customer-service-woes/ Diet Column - bringing you all the best diet news and opinions Sat, 22 Nov 2008 10:54:49 +0000 http://wordpress.org/?v=2.6.2 http://www.dietsinreview.com/diet_column/03/guest-blog-ediets-deliciously-yours-customer-service-woes/#comment-5324 Crystal Fri, 21 Nov 2008 19:12:46 +0000 http://www.dietsinreview.com/diet_column/03/guest-blog-ediets-deliciously-yours-customer-service-woes/#comment-5324 The customer service at e-diets is horrible. The representatives are not ver polite and they sure don't make you feel like a valued customer. I am said to say it, but I had to cancel my account with them. The food is really good, but the deliver reprocess is a nightmare. The food does not arrive on the dates that it should. As of today I am waiting on my final deliver that has been in transit for 4 days. Do I really want to eat food that has been in a box for 4 days??? NOOOO. So I had to cancel and the customer service rep didn't apologize or even seemed like he cared. http://www.dietsinreview.com/diet_column/03/guest-blog-ediets-deliciously-yours-customer-service-woes/#comment-2094 Michael Sun, 01 Jun 2008 03:22:20 +0000 http://www.dietsinreview.com/diet_column/03/guest-blog-ediets-deliciously-yours-customer-service-woes/#comment-2094 I was happy to have gotten out while I did. I was not a meal delivery customer, but I was appalled at eDiets' apparent belief that people will pay indefinitely for a product that is broken. I finally got out in February. Diets with WAY too many calories (up to 1,000 per meal extra), no fitness programs (you have to be in a pretty bad way to not be able to handle 10 minutes of exercise at 55% of maximum heart rate), incorrect scientific information and amazingly stubborn treatment by eDiets staff. Like many others, I was unable to get through, the emails weren't being answered, and LiveSupport was simply gone. I started complaining on dozens of boards every day until an eDiets rep offered to get my account cancelled. Even if they were to finally fix everything (and, a blog entry dated 5/27/2008 tells me they have not yet), eDiets will never, ever get any money from me again. http://www.dietsinreview.com/diet_column/03/guest-blog-ediets-deliciously-yours-customer-service-woes/#comment-647 CathyB Sun, 13 Apr 2008 21:50:24 +0000 http://www.dietsinreview.com/diet_column/03/guest-blog-ediets-deliciously-yours-customer-service-woes/#comment-647 I have had nary a problem with this meal delivery service. I ordered one week to try it and see how the food was. It came exactly when it should, nothing substituted, and the food was delicious. I was not yet ready to start dieting (social obligations) so called customer service, was not put on hold, and cancelled easily, no questions asked. Two weeks later, I signed up again. Food came on Friday afternoon for the week startin Monday, and again the food is outstanding. I cannot recommend it highly enough. Waiting to see how the weight loss goes since I just started. I have changed all my menus at breakfast because I am not a fan of cold cereal and that seems not to have been a problem either, so I opted for muffins (delicious!) or the California breakfast (eggs, cheese, salsa), which is also delicious. Also switched out a few lunches/dinners for things I liked better. The website could be a little more user-friendly, but once you figure it out, no problem with that either. I would recommend this plan to anyone.