What if you were boarding a plane and told you were too fat to fly? Can you imagine the pain and embarrassment you would feel? Well, one woman who went through this very experience said it not only left her feeling humiliated, but also like she was treated incredibly unfairly.
Kenlie Tiggeman, a blogger and political strategist, flies often both domestically and internationally. While she’s never had a problem with any other airline when it comes to her size, Tiggeman – who’s already lost more than 120 pounds – was told by a Southwest gate attendant on two separate occasions that she didn’t meet the requirements of the company’s “Customers of Size” policy.
Southwest’s policy states that it does not allow passengers to board who can’t fit between the 17-inch armrests, unless they buy a second seat. Tiggeman is more than happy to oblige with this rule, but her problem with it is that it’s not consistent or clearly defined, which is why Southwest has let her board most of the flights she’s purchased tickets for, and then unexpectedly denied her the right to board others. For this reason, Tiggeman has decided to sue the airline.
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