Fonville said that on Monday, August 16, 2010 the salon manager, Kim Tran, gave her a bill for a manicure, pedicure and an eyebrow arch and it was then that she noticed she had been over charged by $5.
“I said, ‘I’ve been overcharged. She may have made an error,’” Fonville told WSBTV. “She broke it down, then told me she charged me $5 more because I was overweight.” Fonville was appalled and tried to reason with Tran.
“I said, Ma’am, you can’t charge me $5 more. That’s discrimination because of my weight,” said Fonville.
According to reports Tran said that Fonville’s surcharge was a result of costly repairs of broken chairs by presumably overweight customers because the chairs have a weight capacity of 200 pounds and were costing her facility $2,500 to fix.
“Do you think that’s fair when we take $24 [for manicure and pedicure] and we have to pay $2,500? Is that fair? No,” Tran asked WSBTV reporter Eric Phillips. Reports show that Tran finally refunded the $5 surcharge, but instructed Fonville to take her business elsewhere.
“I was humiliated. I almost cried. Tears were forming in my eyes,” said Fonville recalling the situation.